Privacy request
Data Deletion Instructions
Request deletion through WhatsApp
You can ask WSTEPS RETAIL SERVICE COMPANY LIMITED to delete personal information associated with your customer-service or business-messaging record.
Step 1: Open the same official WhatsApp conversation you previously used to contact WSTEPS.
Step 2: Send the message DELETE MY DATA.
Step 3: Include your full name and enough information to identify the relevant enquiry or transaction. Do not send passwords, payment-card numbers, or identity-document images.
Request deletion by post
You may instead send a written request marked Data Deletion Request to the address below. Include your name, contact number, and enough information to locate the relevant record.
WSTEPS RETAIL SERVICE COMPANY LIMITED
SHOP 131 1/F WELLAND BUILDING
368 QUEEN'S ROAD CENTRAL
SHEUNG WAN, HONG KONG
What happens next
We may ask for reasonable information to verify your identity and protect customer records. We aim to acknowledge a valid request within 7 business days and complete it within 30 calendar days, unless applicable law permits or requires a longer period.
Information we may retain
Deletion removes or anonymizes information that we no longer need. We may retain limited transaction, fraud-prevention, opt-out, dispute, or legal records where required or permitted by law. We will not use retained information for unrelated marketing.
If we process the information only for one of our business clients, we may forward the request to that client or follow its documented instructions because it controls the relevant customer record.