AI and sales intelligence
Use client-owned sales data for dashboards, forecasting, trend detection, customer insight, and practical decision support.
Retail technology and AI solutions
WSTEPS
Legal business nameWSTEPS RETAIL SERVICE COMPANY LIMITED
Tailor-made systems that turn your sales data into action and connect POS, backend, warehouse, logistics, suppliers, and customer service.
Registered in Hong Kong
75749239-000-09-25-6
Solution focus
AI, data, POS, and backend
Connected operations
APIs, warehouse, logistics, and messaging
Tailor-made IT solutions
Technology built around how your business works.
POS and backend systems
Connect checkout, product, pricing, customer, and reporting workflows through a reliable operational backend.
API integration
Secure APIs for inter-company, vendor, and supplier exchange of product, inventory, order, and fulfilment data.
Warehouse and logistics
Improve stock visibility, receiving, picking, transfer, dispatch, and delivery coordination across locations.
WhatsApp and CS automation
Customer-service workspaces, AI-assisted service robots, routing, and consent-based order notifications through the WhatsApp API.
Tailor-made applications
Design and delivery of business tools that fit existing teams, systems, controls, and growth plans.
Solution delivery in practice
Ten ways we connect the operation.
From the first sale to the final delivery, we design the data flows, interfaces, controls, and automation around the way each client works.
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Sales dashboard and KPI reporting
Turn daily sales, product, and store data into role-based views for owners, managers, and frontline teams.
AI sales forecasting
Combine historical demand, seasonality, campaigns, and stock signals to support practical purchasing and planning decisions.
POS-to-backend integration
Connect checkout, product, pricing, member, and payment records to a consistent operational backend.
Multi-store inventory visibility
Give teams a timely view of stock by location, movement, reserved quantity, and replenishment need.
Warehouse receiving and picking
Coordinate inbound receiving, barcode checks, put-away, picking, packing, and exception handling.
Vendor and supplier API exchange
Move catalogues, purchase orders, inventory updates, invoices, and fulfilment events between systems with clear ownership.
Inter-company data hub
Create controlled interfaces for group companies, departments, franchises, or brands that need to share operational data.
Logistics dispatch and tracking
Link order readiness, dispatch queues, carrier hand-offs, delivery status, and proof-of-delivery records.
WhatsApp customer service and AI bot
Support enquiry intake, FAQ assistance, human hand-off, internal routing, and auditable service history.
Automated order and status notifications
Send approved, consent-based messages for confirmation, preparation, dispatch, delivery, and service follow-up.
Cloud service layer
Powered by
Cloud services used across our solution delivery, hosting, integration, and security stack.
Amazon Web Services
Microsoft Azure
Google Cloud
Oracle Cloud
Alibaba Cloud
IBM Cloud
Cloudflare
DigitalOcean
Huawei Cloud
VultrThese are independent third-party services used where appropriate for a client solution. Their names and marks remain the property of their respective owners; this section does not represent a formal partnership or endorsement.
AI with business context
Your own data, made more useful.
Client-owned data
Solutions are designed around the information you already control, with access scoped to the agreed business purpose.
Practical AI
Forecasting, anomaly detection, summarisation, recommendation, and workflow automation are applied where they create measurable operational value.
Control and accountability
Client business data is not used to train general-purpose AI models unless this is explicitly agreed, documented, and permitted.
WhatsApp Business Platform
Customer service connected to every order.
We design WhatsApp API solutions for customer-service teams, AI-assisted service robots, enquiry routing, and delivery of order details or status updates to authorised customers, internal teams, vendors, and suppliers.
Messaging workflows are built around customer consent, approved templates, role-based access, auditability, and clear opt-out handling. We do not support unsolicited bulk messaging.
Legal identity
Registered business information
- Company name
- WSTEPS RETAIL SERVICE COMPANY LIMITED
- Business registration certificate number
- 75749239-000-09-25-6
- Registered business address
- SHOP 131 1/F WELLAND BUILDING
368 QUEEN'S ROAD CENTRAL
SHEUNG WAN, HONG KONG - Phone
- (852) 6122 3926
- wsteps@cleung.org
- Technology services
- AI and data solutions, POS and backend integration, warehouse and logistics systems, APIs, and WhatsApp customer-service automation