W/STEPS

Customer information

Privacy Policy

Effective 3 August 2026

1. Who we are

WSTEPS RETAIL SERVICE COMPANY LIMITED provides tailor-made IT, AI, data, systems-integration, and business-messaging solutions in Hong Kong. We are responsible for personal data described in this policy when we determine how and why it is processed.

SHOP 131 1/F WELLAND BUILDING, 368 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG.

2. Information we collect

  • Contact information, such as your name and telephone number.
  • Messages, enquiries, product preferences, and customer-service history.
  • Order or transaction information that you provide or that is required to serve you.
  • Business-system data, integration identifiers, inventory or fulfilment records, and AI inputs or outputs required for an agreed client solution.
  • Basic technical and security information generated when you use our website or messaging channels.

3. How we use information

  • To answer product and service enquiries.
  • To process, support, and communicate about retail transactions.
  • To send order updates or other messages you requested or consented to receive.
  • To build, operate, secure, and improve agreed POS, backend, API, warehouse, logistics, analytics, AI, and customer-service workflows.
  • To prevent misuse, protect our customers and business, and comply with law.

4. Data processed for business clients

For some technology projects, we process personal or operational data only on the instructions of a business client. That client determines the purpose of processing and is responsible for its own notices, permissions, and lawful basis. We follow the agreed contract, access controls, retention rules, and security requirements, and may refer an individual request to the relevant client.

Client business data is not used to train general-purpose AI models unless this has been explicitly agreed and lawfully authorised.

5. WhatsApp Business and service providers

When you communicate with us through WhatsApp, Meta and WhatsApp process information under their own terms and privacy policies. We may also use hosting, technology, payment, delivery, or professional service providers where necessary to operate our business. Providers receive only the information reasonably required for their work.

We do not sell personal information. We may disclose information where required by law or necessary to protect legal rights and safety.

6. Message choices

You may stop non-essential business messages at any time by replying STOP. We may still send messages required to complete a requested service, transaction, or legal obligation.

7. Retention and security

We retain personal information only while reasonably needed for the purposes above, including customer service, transaction records, dispute handling, and legal requirements. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

8. Access, correction, and deletion

Subject to applicable Hong Kong law, you may ask to access, correct, or delete personal information we hold about you. Follow our data-deletion instructions or write to our registered business address. We may verify your identity before completing a request. View deletion instructions.

9. Data Protection Officer contact

Our Data Protection Officer can be contacted about personal-data processing, access, correction, deletion, or privacy concerns. The role, email, and registered business address below are the contact details used for privacy requests.

Role
Data Protection Officer
Street address
SHOP 131 1/F WELLAND BUILDING
City / district
SHEUNG WAN
State / region
HONG KONG
Postal code
Not applicable in Hong Kong
Country
HONG KONG

10. Changes and contact

We may update this policy when our services or legal obligations change. The effective date above identifies the latest version. Privacy requests may be sent through the same official WhatsApp conversation used to contact us or by post to our registered business address.